Got questions about your account, deposits, sports betting, or live casino? This page covers the most common queries from players across the Philippines so you can get back to the action fast. Browse by topic below or scroll through all answers at once.
Everything about signing up, verifying your identity, and managing your bunny gaming account.
Creating a bunny gaming account is straightforward and takes only a few minutes on any device. Head to the Register page, fill in your full name, mobile number or email address, and choose a secure password. You will then receive a one-time PIN on your registered Philippine mobile number to verify your identity. Once the OTP is confirmed, complete a quick identity check by uploading a valid government-issued ID such as a PhilSys card, passport, or driver's licence. After verification is approved, your account is fully active and you can make your first deposit in Philippine pesos right away. Registration is free and open to all Philippine residents aged 21 and above.
Account verification at bunny gaming requires one valid, government-issued photo ID that clearly shows your full name, date of birth, and a recent photo. Accepted documents include the Philippine National ID (PhilSys), passport, driver's licence, SSS card with photo, UMID, or PRC licence. You may also be asked to submit a selfie holding your ID to confirm ownership. All documents are handled securely and used solely for identity verification in compliance with applicable Philippine regulations. Verification is typically completed within a few hours during business days. If your submission is unclear or incomplete, our support team will reach out via your registered email to request a resubmission.
No, each player is permitted to hold only one active bunny gaming account at any time. Duplicate accounts are detected automatically during the verification process and may result in the suspension of all associated accounts. If you have accidentally created a second account, please contact our support team at [email protected] immediately so the issue can be resolved without affecting your balance or VIP progress. Having a single account also ensures your transaction history, rewards, and responsible gaming settings remain accurate and consistent. If you have forgotten your login credentials, use the password reset option rather than registering again.
To update your registered mobile number, email address, or other personal details, log in to your account and navigate to the profile or account settings section. Some changes — particularly to your registered name or date of birth — may require additional identity verification to prevent unauthorised modifications. For security reasons, changes to your primary contact number will trigger a confirmation message to both the old and new number before the update takes effect. If you are unable to access your account settings or encounter an error during the update, reach out to [email protected] with your account details and the specific change you need. Our team typically processes these requests within one business day.
How to fund your account, request payouts, and understand processing times for Philippine peso transactions.
bunny gaming supports a range of payment methods that are widely used across the Philippines, making it easy to fund your account in Philippine pesos. Popular options include GCash, Maya (formerly PayMaya), online bank transfers via InstaPay and PESONet, and select over-the-counter payment channels. All deposits are processed in PHP so there are no currency conversion fees for Philippine players. The minimum deposit amount and any applicable processing times vary by payment method and are displayed clearly on the deposit page before you confirm your transaction. Deposits made via e-wallets such as GCash and Maya are typically credited to your bunny gaming balance within minutes.
Withdrawal processing times at bunny gaming depend on the method you choose and whether your account has completed full identity verification. E-wallet withdrawals to GCash or Maya are typically processed within a few hours once approved, while bank transfers via InstaPay may take up to one business day. Withdrawals submitted on weekends or Philippine public holidays may experience a slight delay and will be processed on the next available business day. To avoid any hold on your withdrawal, ensure your account is fully verified and that the withdrawal destination matches the name on your bunny gaming account. If your withdrawal has not arrived within the stated timeframe, contact [email protected] with your transaction reference number for a status update.
Yes, bunny gaming applies minimum and maximum withdrawal limits that are displayed on the withdrawal page at the time of your request. Minimum withdrawal amounts are set to ensure efficient processing and may vary slightly depending on the payment channel selected. Maximum daily withdrawal limits are in place as part of our responsible gaming and anti-money laundering compliance framework. VIP members at higher tiers may benefit from increased daily withdrawal limits as part of their tier privileges. If you need to withdraw an amount that exceeds your current limit, please contact our support team to discuss your options. All limits are denominated in Philippine pesos and are reviewed periodically.
Common questions about placing bets, live dealer tables, odds, and how games work on bunny gaming.
bunny gaming covers a wide range of sports markets that are popular among Philippine bettors, including basketball (PBA and NBA), football (local and international leagues), boxing, volleyball, baseball, and e-sports. Live in-play betting is available for major events, allowing you to place wagers while the game is in progress with odds that update in real time. Pre-match markets open well in advance of kick-off or tip-off so you can plan your bets ahead of time. Parlay and combination bet options are also available for players who want to combine multiple selections into a single wager for higher potential returns. The full list of available sports and upcoming events is always visible on the Sports page after you log in.
The bunny gaming Live Casino streams real-time table games hosted by professional dealers directly to your device via high-definition video. Available games include baccarat, roulette, blackjack, and dragon tiger, with multiple table variants and betting limits to suit different player preferences. You interact with the game by placing bets through the on-screen interface while watching the live dealer conduct the game in real time. Results are determined by physical cards, wheels, or dice — not by a random number generator — giving the experience an authentic casino feel. Live Casino tables are available around the clock, and new tables are added regularly. A stable internet connection is recommended for the best streaming quality, though the platform is optimised for Philippine mobile networks.
Yes, bunny gaming is fully optimised for mobile browsers on both Android and iOS devices, so you can place sports bets and join live casino tables directly from your smartphone without downloading any app. The mobile interface is responsive and adapts to your screen size, keeping all betting controls, live odds, and account management tools easily accessible with one hand. Live Casino streams are also mobile-compatible and load efficiently even on standard Philippine mobile data connections. Simply open your preferred browser, navigate to bunnygaming.bet, and log in to access the full platform. For the smoothest experience, we recommend using an up-to-date version of Chrome or Safari on your device.
How the bunny gaming VIP tiers work, how points are earned, and what rewards are available at each level.
Every registered bunny gaming player is automatically enrolled in the VIP programme from the moment their account is verified. There is no separate application or invitation required — your VIP tier advances automatically as you accumulate points through your betting activity on sports markets and live casino tables. Points are credited to your account in real time after each qualifying wager, and your current tier and progress are always visible from your account dashboard. Higher tiers unlock progressively better rewards including increased withdrawal limits, dedicated account managers, exclusive promotions, and priority customer support. Visit the VIP page for a full breakdown of each tier and the specific benefits available at every level.
VIP points at bunny gaming are subject to an activity-based validity period, meaning points remain active as long as your account shows regular betting activity within the defined review window. Accounts that are inactive for an extended period may have their accumulated points reviewed in line with the programme terms. Your current tier status is also evaluated periodically — maintaining your tier requires meeting the minimum activity threshold for that level during each review cycle. Full details on point validity, tier maintenance requirements, and review periods are available on the VIP page. If you have questions about a specific points balance or tier status, contact [email protected] with your account details.
VIP points at bunny gaming can be redeemed for a variety of rewards depending on your current tier, including bonus betting credits, cashback on net losses, free bets on selected sports events, and exclusive live casino table access. Higher-tier members also receive personalised offers tailored to their preferred games and betting patterns. Redemption options and the point values required for each reward are listed clearly in your account's rewards section once you are logged in. Bonus credits and free bets are subject to standard wagering requirements before any associated winnings can be withdrawn. The programme is designed to reward consistent play, so the more you engage with the platform, the more valuable your rewards become over time.
Our support team is ready to help players across the Philippines. Reach us at [email protected] or create a free account and explore the platform yourself.